My Journey of Knowledge: A Story for Small Business Owners

My professional journey is a tapestry woven from diverse threads—each role, industry, and challenge has shaped me into Me, uniquely equipped to guide small business owners toward success. From the dynamic world of transport and logistics to the entrepreneurial thrill of owning my own businesses, surviving in real estate, retail management and more. I’ve gained insights that translate directly to the challenges you face as a small business owner. Let me share my story and show you how my experiences can help your business grow.

Early Days in Transport and Logistics

My career began in the transport and logistics sector, where I started as a cadet and quickly progressed through roles like manifest clerk, dispatcher, and operations manager. In these positions, I learned the art of efficiency—how to manage teams, streamline operations, and ensure resources were used effectively. I implemented dispatch systems that improved vehicle utilisation and collaborated with major clients to enhance operational workflows. These early experiences taught me the importance of clear communication, strategic planning, and attention to detail—skills that are critical for any small business looking to optimise its operations.

Stepping into Entrepreneurship

One of the most transformative chapters of my journey was being a partner in a performance car workshop building race and show cars. As an entrepreneur, I was responsible for every aspect of the business: managing daily operations, negotiating with suppliers, developing marketing strategies, and leading a team of mechanics. Within just 15 months, I doubled the company’s sales by expanding our market reach, securing sponsorship deals, and developing online and showroom sales channels. This experience was a crash course in entrepreneurship, teaching me how to balance innovation with pragmatism, manage finances under pressure, and build a brand that resonates with customers. For small business owners, I understand the highs and lows of running your own show and can offer practical advice to navigate those challenges.

Exploring New Horizons

My curiosity led me to the marine and leisure sector, where I worked firstly as a sales assistant, gaining deep knowledge of boat maintenance and related products. This role sharpened my customer service skills and taught me the value of product expertise in building trust and loyalty. I learned how to connect with clients, understand their needs, and deliver solutions that made a difference—skills that are directly applicable to helping small businesses improve their customer relationships. Then further knowledge working on Vehicle Ferry service gaining Skippers and Engineering Qualifications to learn more about more about marine industry.

Scaling Operations in Freight

Returning to the transportation industry, I took on a leadership role managing freight operations for a major travel group. I oversaw multiple depots, managed a fleet of over 20 vehicles, and ensured timely logistics for ferry services. When the company acquired another freight business, doubling its size, I played a key role in managing staff across locations, change and maintaining profitability. This experience honed my ability to lead staff through growth and change, a skill I bring to small businesses looking to scale or streamline their operations.

Surviving in Real Estate

I worked as a Real Estate Salesperson. I say I survived as I would say Real Estate is a very competitive and a constant battle like being in business. You have some wins and some losses. You have to be an innovator with your skills in marketing, client relationship management, and strategic planning. I’ve achieved high sales prices for clients by setting clear goals, leveraging advertising strategies, and maintaining strong relationships. This role has taught me the power of persistence, strategic marketing, and building trust—lessons I can share with small business owners looking to grow their brand or customer base.

Diverse Roles, Universal Lessons

Throughout my career, I’ve taken on varied roles that have broadened my perspective. As a franchisee for a corporate taxi service, I focused on sales and customer service, learning the importance of small details in client satisfaction. As an operations manager and owner for a food companies, I implemented cost-saving measures and improved stock management, boosting productivity through clear KPIs. Each role, from truck driver to area manager to business owner, has added to my understanding of what drives business success across industries.

Why This Matters to You

As a small business owner, you face unique challenges—whether it’s managing cash flow, motivating your team, or breaking into new markets. My journey gives me a 360-degree view of business operations, from the ground up. I’ve been in your shoes as an entrepreneur, faced the pressures of growth, and learned how to adapt to changing environments. My experience across industries means I can offer tailored solutions that are practical, actionable, and grounded in real-world success.

Operational Efficiency: From logistics to retail, I’ve implemented systems that save time and money, such as dispatch protocols and stock management tools. I can help you streamline your processes to boost profitability.
Sales and Marketing: Doubling sales in my own business and achieving high results in real estate has taught me how to craft effective marketing strategies and build client relationships. I can guide you in growing your customer base.
Team Leadership: Managing teams across depots, workshops, and sales environments has given me insights into motivating staff and setting clear goals. I can help you build a cohesive, high-performing team.
Planning and Accountability: Guide businesses through creating robust strategic plans aligned with their vision, including SWOT analyses, SMART goals, action plans, and accountability mechanisms such as progress reviews and performance metrics.

A Partner for Your Success

My commitment to continuous learning—evidenced by certifications like my many courses attended, real estate license and marine engineering qualifications—ensures that my advice is current and relevant. I stay updated on industry trends and best practices, so you can trust that my guidance is informed by both experience and knowledge.

Engaging my services means partnering with someone who understands the realities of running a small business. I’ve navigated the challenges of entrepreneurship, led teams through growth, and delivered results in competitive markets. Whether you’re looking to optimise operations, expand your market reach, build a stronger team, or some motivation and direction. I’m here to help you turn your vision into reality.

Let’s work together to write the next chapter of your business success story.

Why I decided to be a business coach

Running a small business is tough. I know, because I've lived it. I've spent years learning, experimenting, and seeking out the best strategies to build my own successful ventures. I've had mentors, coaches, consultants and watched those video's, been to those seminars, read those books. I have customise that wisdom learnt into systematised business coaching courses designed especially for you and your business. If you're ready to stop questioning and start growing with confidence, let me show you how to navigate your business journey with a effective roadmap.